Faq

Call: 857-342-0170

Q1. Will I be charged for waiting time?

A: Our customers are privileged to free waiting time according to what type of car they have selected. Boston Royal Limo will monitor your flight to make sure your driver will be there when the flight arrives.

Q2. If I have to wait for my car to arrive, will I be billed for my waiting time?

A. No! Boston Limousine will monitor your flight to make sure your driver will be there when the flight arrives.

Q3. When does awaiting time charge apply for pickup at the airport?

A. Boston Limousine rarely charges for waiting time at the airport, because most passengers leave the airport within 30 minutes. We give passengers on a domestic flight 30 minutes free waiting time from the time the flight lands, and for international flights we give 45 minutes free waiting time from the time the flight lands. After the free waiting time we charge for waiting time in 15-minute increments. Waiting time charge is equal to vehicle hourly rate.

Q4. How do I find my driver?

A: Your uniformed driver (suit and tie) will be holding a sign containing your name, which will make it easier for you to find him. The meet and greet is a great way to be welcomed by our company and it is free of charge (most company's charge $25.00 extra for this service).

Boston Limousine’s Meet and Greet Airport Service is offered at no charge. However parking and waiting time charges (if incurred) will be billed to your account or credit card. The driver will be instructed to meet the passenger by the baggage claim or customs with a sign that has his or her last name on it, the driver will then escort the passenger to the designated car location (Assisting with the luggage). This package comes with a complimentary 25 minutes free for domestic flights and 45 minutes free for international flights from the adjusted arrival time.

Q5. What sorts of vehicles may I expect?

A: Boston Royal Limo is the one of the highly rated Boston Royal Limo providers and our fleet comprises of a wide variety of vehicles you can choose from including Luxury Sedans, Mercedes-benz, Regular or Stretch Limousine 10 Passenger, 8 Passenger Limos Stretch, 6 Passenger Limo, Lincoln Town Car, Cadillac, Cadillac SUV 2012, Suburban SUV, Regular Cadillac Sedan, Regular Town Car Sedan, Stretch Hummer 20 passenger, Stretch Cadillac 18 passenger, Mercedes 560 Black, Bentley, 14 Passenger Limo Van, Limo Coach Bus, Charter Tour Bus, Mercedes-Benz Sprinter, Transportation Van and 14 Passenger Navigator

Q6. Is it safe to give my credit card details online?

A: All transactions with Boston Limousine take place on a secure server using SSL encryption technology to ensure your personal and payment details are protected. To verify that you are shopping in a secure environment, a padlock will appear in your browser. It is normally in the status bar, towards the right hand side, at the bottom of your browser window. Please note that if you're using an older browser, which doesn't support 128-bit encryption you may have trouble accessing our secure pages.

Q7. When will my credit card be charged?

A: Boston Limousine will charge your credit card after your trip has been completed. A deposit is required for some vehicles including stretch limousines for weddings and proms or buses.

Q8. What is your cancellation policy?

A: We require two hours advance notice; otherwise we may charge a late-cancellation fee.

Q9. What if I am unable to arrive in time for a reservation "No Show"?

A: All no shows will be charged full rate. To avoid being charged you must:

- Call (857)-342-0170 on your confirmation so that one of our dispatchers can get in touch with the driver and help you to locate each other.
- Or Email at info@bostonroyallimo.com in the event your plans or flight have been changed.

Q10. Do you have a Guarantee of Service?

A: After you have received your "Confirmation Number" from Bostonroyallimo.com, your car is guaranteed to be there waiting for you. (Reservation must be made at least 24 hour prior to the time of service and with a valid credit card.)

Q11. Does Boston Limousine provide a baby seat?

A. Yes, requests for baby seat should be submitted to Boston Limousine when booking your reservation.